Shipping policy

MuscleMotion™ Shipping Policy

1. Overview

At MuscleMotion™, we are committed to delivering your orders safely and efficiently across South Africa. This policy outlines our shipping process, timeframes, and responsibilities.

2. Shipping Provider

We use Aramex Store-to-Door as our primary courier partner to ensure reliable nationwide delivery.

3. Processing Time

  • Orders are processed within 1–3 days

  • Orders are not processed on weekends or public holidays

Once your order has been processed, it will be dispatched via our courier.

4. Delivery Timeframes

Estimated delivery time:

  • 6–13 business days from dispatch

Please note:

  • Delivery times are estimates and may vary depending on location and courier operations

  • Remote or outlying areas may experience longer delivery times

5. Shipping Costs

  • Shipping fees are calculated at checkout (if applicable)

  • Any promotions offering free shipping will be clearly indicated on the website

6. Order Tracking

  • Once your order has been dispatched, you will receive a tracking number (if available)

  • Customers are responsible for monitoring their delivery using the provided tracking details

7. Delays

While we aim to meet all estimated delivery times, delays may occasionally occur due to:

  • Courier delays

  • High order volumes

  • Public holidays or peak periods

  • Unforeseen logistical issues

MuscleMotion™ is not responsible for delays caused by third-party courier services. However, we will assist customers in tracking and resolving delivery issues where possible.

8. Incorrect Address Information

Customers are responsible for providing accurate delivery information.

MuscleMotion™ will not be held liable for:

  • Orders delivered to incorrect addresses provided by the customer

  • Delays or losses resulting from incorrect or incomplete address details

9. Lost or Damaged Parcels

If your order arrives damaged or is lost in transit:

  • Please contact us within 48 hours of delivery (or expected delivery date)

We will investigate the issue with the courier and provide a suitable resolution where applicable.

10. International Shipping

Currently, MuscleMotion™ only ships within South Africa.

11. Contact Information

For any shipping-related queries, please contact:

📧 musclemotionstore@outlook.com

12. Policy Updates

MuscleMotion™ reserves the right to update this Shipping Policy at any time without prior notice.

By placing an order with MuscleMotion™, you agree to the terms outlined in this Shipping Policy.