Refund policy

MuscleMotion™ Return & Refund Policy

1. Overview

At MuscleMotion™, we are committed to providing high-quality fitness equipment designed for durability and performance. This policy outlines your rights and our obligations regarding returns, refunds, and exchanges in accordance with South African consumer law.

2. 7-Day Cooling-Off Period

In line with the Electronic Communications and Transactions Act, customers who purchase products online have the right to cancel their order within 7 days of delivery.

To qualify:

  • The item must be unused, in original condition, and in original packaging

  • All accessories and components must be included

Please note:

  • Customers are responsible for return shipping costs

  • A reasonable handling/restocking fee may apply

3. Defective or Faulty Products (CPA Rights)

Under the Consumer Protection Act, you are entitled to a repair, replacement, or refund if a product is defective within 6 months of purchase.

A product is considered defective if it:

  • Has a manufacturing fault

  • Is unsafe or not durable

  • Does not perform as advertised

MuscleMotion™ reserves the right to:

  • Inspect and test the product before approving a refund or replacement

4. Warranty & Misuse

This policy does not cover:

  • Damage caused by misuse, neglect, or improper use

  • Normal wear and tear

  • Unauthorized modifications

Products must be used as intended for home fitness purposes.

5. Returns Process

To initiate a return, please contact us at:
📧 musclemotionstore@outlook.com

Include:

  • Your order number

  • Description of the issue

  • Photos (if applicable)

Once approved:

  • You will receive return instructions

  • Items must be returned within the specified timeframe

6. Refunds

Once your return is received and inspected:

  • Approved refunds will be processed within 5–10 business days

  • Refunds will be issued via the original payment method

7. Exchanges

We offer exchanges for:

  • Defective products

  • Incorrect items received

Exchanges are subject to stock availability.

8. Non-Returnable Items

The following items may not be returned:

  • Used products (unless defective)

  • Items not in original condition

  • Products returned after the allowed period

9. Shipping Costs

  • Original shipping fees are non-refundable

  • Return shipping is the customer’s responsibility unless the item is defective or incorrect

10. Contact Information

MuscleMotion™
Email: musclemotionstore@outlook.com

11. Policy Updates

MuscleMotion™ reserves the right to update this policy at any time without prior notice.

By purchasing from MuscleMotion™, you agree to the terms outlined in this policy.